October 2

How to Reset an L2 Boiler Error when the Pilot Light That Has Gone Out

L2 Fault Code Error: What Does It Mean

The ‘L2’ means your boiler has lost its flame. This can happen for a variety of reasons, including that your gas pressure has dropped too low or that the flue has a a issue or the pipes have frozen over.

If you have a pay-as-you-go or smart gas meter and accidentally run out of gas, you may see this code displayed on your boiler. If this happens, please top the gas up.

Next, turn the power off on the boiler and then switch it on again. Restarting the boiler should clear the fault code. If this doesn’t work, it means you need to purge the gas into the boiler by repeating, turning the boiler off and on or alternatively running your gas hob also, then resetting the boiler every five minutes. 

This may take a while to purge the gas into the boiler.

If you have a ‘L2 – Ignition Lockout’ code on your boiler during the winter period, it’s important to check that a frozen condensate pipe is not causing the problem

When to Reset Your Boiler

If your boiler isn't working then you will notice that your heating won’t heat, and (if you use your boiler for hot water) your water doesn’t heat up. When you look at your boiler, you may notice the boiler light flashing, or a fault code is displayed on the screen. You could see your boiler light flashing green, or red.

If you notice these signs, then you will have to reset your boiler and check if there are any underlying faults.

It's obvious we know... but is the Power Out to your property?
Aside from faults with the boiler or heating system, another possibly overlooked reason you might need to reset your boiler now and again could be due to a power cut. A power cut will cause every device in your home, that relies on electricity, to turn off or reset. If this has happened, then once the power is back on, all you have to do is reset your boiler.

How to Reset your Boiler

You may find that you have to reset your boiler now and again, but if your boiler constantly needs resetting, then it is very likely that there is some kind of fault with your heating system. Boiler faults can often lead to more serious issues the longer they are left, and you might even end up with your boiler breaking down. For this reason, it’s important to try to resolve your boiler problems as soon as they arise.

Is your Boiler Locked out?

You may have come across the error “lockout” on you boiler. A boiler lockout will occur when there is a fault or a safety issue within the system. This means that your boiler will switch off, preventing a dangerous situation if there is a serious fault. 

Simple Steps to Reset Your Boiler

  1. Refer to your boiler manual

You should check your boilers manual, as it should tell you exactly where your reset button is located on your boiler. It should also have instructions on how to perform a reset, specifically for your model and make. The reset button normally has a flame or a cross on it, and should be clearly labelled “reset”.

In many rental properties the manuals are kept in the bottom draw of the kitchen or it could be on top of the boiler. 

  1. Push the reset button for 10 seconds

Generally, you push the reset button and hold it down for 10 seconds. Do this only once. Wait for 2-3 minutes, as the boiler may be starting up. This wait is important it does in fact take some time in many boilers. So instant gratification isn't always possible, 1 to 2 mins. If the reset has been successful, then the flame will ignite in the boiler. The flashing light should also become a steady light, and the error code on the display may even no longer be present.

Remember even with the boiler lite it may take a couple off hours to warm up the water or heating. It's not necessarily instantaneous. Give it a couple of hours and consider that if you have a timer the heating process may stop so you will need to make sure the heating and/or water it on.

  1. Repeat x2

If your boiler doesn’t restart, then you can repeat step 2 twice more waiting at least 2mins between tries. DO NOT repeatedly press the reset button, as this can damage the control panel, which would lead to a costly repair.

  1. Call our Maintenance Team 015522503717

If you have tried to reset the boiler three times, and it still hasn’t restarted, then you probably have a fault with the boiler. You should call the Maintenance team in to diagnose and repair the underlying fault. It’s extremely important not to ignore faults with your boiler, as they often become more serious the longer they are left.

Ideally when you call or email the team take a photo of the error code and make and model of the Boiler so we can provide the right contractor/parts/ or instructions.

If you have to reset your boiler regularly, then you should call our Maintenance team to assess what could be wrong, and the best course of action for you.



Tags

boiler, heating problems, property maintenance


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