Landlord Terms of Business

These terms are valid for all landlords after 1st March 2026.

Terms of Business

Lettings & Property Management — Effortless Plus – Fully Managed Service

Ezytrac Property Management Ltd  |  Registered in England & Wales, Company No. 06848781  |  3A First Floor Birchwood Centre, Jasmin Road, Lincoln, LN6 0QB  |  Regulated by Propertymark

Important: These Terms of Business form a legally binding contract between you and Ezytrac Property Management Ltd and are designed solely for lettings located in England. Please retain a copy for your records. If you have any concerns about the contents, please contact us on 020 7150 8844 or email info@ezytrac.uk before proceeding. If you require independent legal advice on the effect of this agreement, you should obtain that separately.

1. Definitions

The following definitions apply throughout this Agreement:

Agent: Ezytrac Property Management Ltd, registered in England and Wales with company number 06848781, whose registered office is at 3A First Floor Birchwood Centre, Jasmin Road, Lincoln, LN6 0QB. The Agent includes any new agent or third party who assumes all rights and responsibilities under this Agreement following an assignment, transfer or sub-contract pursuant to clause 20.2 of this Agreement.

Agreement: References to 'Agreement' or 'the Agreement' are to these Terms of Business.

Arrears: Any Rent unpaid by close of business on the 3rd Working Day after the relevant Rent Due Date.

Client Money: Monies received or held by the Agent for or on behalf of the Landlord, including Rent, floats, withheld tax and any other payments made in connection with the Property.

Deposit: The sum paid by the Tenant as security for the performance of their obligations under the tenancy agreement.

Deposit Scheme Administrator: The government-authorised protection scheme for the protection of the Deposit if the tenancy agreement is an assured shorthold or assured tenancy agreement.

Fees: Fees payable by the Landlord in connection with the supply of the Services in accordance with Schedule 1. A full schedule of Fees is set out in Schedule 1, Section B.

Landlord: The person or company instructing the Agent in respect of the Property and will include any other persons with a legal interest in the Property, whether disclosed or not.

Property: The property in respect of which the Agent is instructed under this Agreement, including any part of it, the curtilage, garden, garage and any parking space (if applicable).

Rent: The rent and any permitted payments due from the Tenants under the tenancy agreement, excluding the Deposit.

Rent Due Date: Each date on which Rent falls due under the tenancy agreement.

Services: The services as set out in Schedule 1, Section A.

Tenant: The person(s) or company named as Tenant(s) in the tenancy agreement relating to the Property.

Tenancy Commencement Date: The date of commencement of the tenancy in connection with the Property.

Tenancy Commission: The commission payable by the Landlord to the Agent in respect of the letting of the Property to the Tenant, becoming due on the successful signing and moving in of the Tenant, calculated at the rate set out in Schedule 1, Section B.

Term: The period for which the Services are to be provided as agreed between the Landlord and the Agent.

Termination: The date on which the Services cease in accordance with clause 17.

Working Day: A day other than a Saturday, Sunday or public holiday in England when banks in London are open for business.

2. Interpretation

  1. References to clauses are to the clauses of these Terms of Business.
  2. A reference to legislation or a legislative provision is a reference to it as amended, extended or re-enacted from time to time, and shall include all subordinate legislation made from time to time under that legislation or legislative provision.
  3. Any words following the terms including, include, in particular, for example or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.
  4. A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).
  5. Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular.

3. Professional Membership

Ezytrac Property Management Ltd is a member of Propertymark and complies with the Propertymark Conduct and Membership Rules. Membership can be verified at www.propertymark.co.uk.

4. Acceptance

  1. The Services shall be deemed accepted when the Landlord and the Agent execute these Terms of Business. That date shall be the Commencement Date unless otherwise expressly agreed in writing.
  2. The Services described in Schedule 1 will be supplied from the Commencement Date unless varied in writing.

5. Supply of Services

  1. The Agent shall supply the Services set out in Schedule 1 to the Landlord and in accordance with these Terms of Business in all material respects unless otherwise expressly agreed in writing.
  2. The Agent reserves the right to amend these Terms of Business if necessary to comply with any applicable law or regulatory requirement. Even if the amendment will not materially affect the nature or quality of the Services, the Agent shall notify the Landlord in writing in any such event.

6. The Landlord's Undertakings

The Landlord undertakes that:

Legal Ownership

  1. They are the legal owner of the Property and are entitled to enter into these Terms of Business in respect of the Property.
  2. If the Property is leasehold, they will obtain any necessary consent for letting and supply the Agent with a copy of the lease and the lessor's consent prior to the letting.
  3. They agree to provide proof of current ownership of the Property as may be required (including HM Land Registry documentation).

Mandatory Consent

  1. They have received consent to let the Property from their mortgage provider and will supply a written copy of the consent to the Agent prior to the commencement of any let of the Property.
  2. The Property and contents (if applicable) are adequately insured, and that the insurance company is aware of and consents to the letting of the Property.

State of the Property

  1. The Property is fit to be let, compliant with all statutory requirements, and all appliances and goods are in full working order, serviced and have safety instructions for use.
  2. They agree to maintain the Property in accordance with the requirements of clause 8 of these Terms of Business.

Energy Performance Certificate (EPC)

  1. The Landlord acknowledges that the Property cannot lawfully be marketed to let without a valid Energy Performance Certificate (EPC). The Landlord will supply the Agent with a valid EPC prior to marketing, or authorises the Agent to obtain one at the Landlord's cost. The Landlord also acknowledges that the EPC rating must be included in all marketing material in accordance with current legislation, and agrees to notify the Agent promptly if the EPC becomes invalid or is replaced.

Agent's Instruction

The Landlord agrees that:

  1. The Agent is appointed as agent for the Landlord to provide the Services set out in Schedule 1.
  2. The Agent may sign the tenancy agreement, notices and any relevant documentation on their behalf relating to the Property.
  3. They will compensate and reimburse the Agent for all costs and expenses, claims and liabilities incurred or imposed upon the Agent under these Terms of Business, unless the loss or liability arises through negligence or breach of these Terms of Business.
  4. The Landlord authorises the Agent to receive Rent as the Landlord's agent into the Agent's designated client money account and to deduct Fees and permitted costs before remitting balances.
  5. The Landlord will not demand or accept Rent directly from the Tenants during the term of this Agreement. If the Landlord does so, Fees and commission as if the Rent had been received by the Agent remain payable.
  6. Where the Landlord is a non-resident landlord for UK tax purposes, the Landlord shall promptly provide any HMRC approvals or directions reasonably required for the Agent to remit Rent gross; failing which the Agent may deduct and account for basic rate tax as required by law.
  7. They will provide the Agent with their National Insurance Number, Unique Taxpayer Reference (UTR) or Non-Resident Landlord approval reference before rent payments commence.
  8. Where the Landlord is a non-resident, tax will be deducted at the basic rate each month and an annual certificate provided in accordance with HMRC Non-Resident Landlord Scheme rules.

7. Landlord's Responsibilities

The Landlord agrees to:

  1. Co-operate with the Agent in all matters relating to the Services.
  2. Provide the Agent, its employees, agents, consultants and subcontractors, with access to the Property and other facilities as reasonably required by the Agent.
  3. Provide the Agent with such information and materials as the Agent may reasonably require in order to supply the Services, and ensure that such information is complete and accurate in all material respects.
  4. Obtain and maintain all documentation, necessary licences, permissions and consents which may be required for the Services before the Commencement Date and/or the date of any tenancy agreement.
  5. Comply with any additional obligations as set out in any associated tenancy agreement.
  6. The Agent will assist the Landlord to comply with these duties where included in the Services.

8. Maintenance of the Property

  1. It is the Landlord's legal responsibility to ensure that the Property is adequately maintained and compliant with the relevant legislation as in force or amended from time to time. To that end, the Landlord undertakes that:
    1. They shall supply furniture and equipment in the Property compliant with the Furniture and Furnishings (Fire) (Safety) Regulations 1988 as amended in 1993 and/or the Furniture and Furnishings (Fire) (Safety) (Amendment) Regulations 2025; and
    2. The Property is compliant with The Smoke and Carbon Monoxide Alarm (Amendment) Regulations 2022 at the start of the Tenancy; and
    3. The gas appliances and flues supplied by the Landlord comply with the Gas Safety (Installation and Use) Regulations 1998 (as amended), and the Tenants will be provided with a copy of the current Gas Safety Record prior to the start of the Tenancy; and
    4. The electrical installation and all electrical equipment supplied by the Landlord comply with the Electrical Equipment (Safety) Regulations 2016 and the Electrical Safety Standards in the Private Rented Sector (England) Regulations 2020; and
    5. The Property is compliant with Health and Safety Executive Approved Code of Practice (ACOP) L8 'The Control of Legionella Bacteria in Water Systems'; and
    6. The Property is compliant with the Blind Cord Safety Regulation 2014.
  2. The Agent is engaged to manage repairs or maintenance of the Property as set out in Schedule 1.
  3. The Agent may instruct contractors and arrange works on behalf of the Landlord, subject to any limits or procedures set out in Schedule 1.
  4. The Landlord remains legally responsible for compliance with all statutory requirements.

9. Awaab's Law and Property Condition

  1. While the requirements of Awaab's Law (Hazards in Social Housing (Prescribed Requirements) (England) Regulations 2025) currently apply to social landlords, private landlords are reminded of their statutory duties under Section 11 of the Landlord and Tenant Act 1985 and the Homes (Fitness for Human Habitation) Act 2018 to ensure that the property is maintained in good repair, free from damp and mould, and safe for occupation.
  2. Where the Agent provides a full management service, the Agent will act promptly to investigate and arrange necessary remedial works in accordance with the terms of this Agreement, and will inform the Landlord of any disrepair or hazard that may pose a risk to the Tenant's health, safety or wellbeing. The Landlord agrees to authorise and fund such works without undue delay to ensure statutory compliance.

10. Additional Services

  1. The Agent may provide Additional Services to the Landlord, as set out in Schedule 1, Section B or as otherwise agreed in writing. Any Additional Services and the fees for them will be agreed before work starts. The Agent may deduct the agreed fees and any related costs from Rent or other monies held for the Landlord or may invoice the Landlord directly. The Agent may use third-party contractors where appropriate, and the Landlord will be responsible for any third-party charges in advance.

11. Landlord's Default

  1. If the Agent's performance of any of its obligations under these Terms of Business is prevented or delayed by any act, omission, or failure by the Landlord to perform any relevant obligation (a "Landlord Default"):
    1. without limiting or affecting any other right or remedy available, the Agent shall have the right to suspend performance of the Services until the Landlord remedies the Landlord Default, and shall have the right to rely on the Landlord Default to relieve it from the performance of any of its obligations to the extent the Landlord Default prevents or delays the Agent's performance;
    2. the Agent shall not be liable for any costs or losses sustained or incurred by the Landlord arising directly or indirectly from the Agent's failure or delay to perform any of its obligations as set out in this clause; and
    3. the Landlord shall reimburse the Agent on written demand for any costs or losses sustained or incurred by the Agent arising directly or indirectly from the Landlord Default.

12. The Agent's Undertakings

  1. The Agent will provide the Services set out in Schedule 1.
  2. Supply the Services to the Landlord in accordance with the terms expressly agreed between the parties in all material aspects.
  3. Carry out Right to Rent checks upon adult occupiers aged 18 or over in accordance with the Immigration Act 2014 as amended from time to time.
  4. Carry out customer due diligence in accordance with the Money Laundering Regulations 2017 and the guidelines on financial sanctions set by the Office of Financial Sanctions Implementation (OFSI).
  5. Act as the main point of contact for the Tenant in relation to the Property.
  6. Make a member of staff available to the Landlord at all reasonable times and upon reasonable notice for the purposes of consultation and advice relating to the Property.
  7. Advise the Landlord of any breaches of the terms of the Tenancy Agreement and any items requiring repair, maintenance or replacement that come to the Agent's attention.
  8. Advise the Landlord of any issues raised by any Tenant(s) or other parties relating to the Property.
  9. Subject as provided in these Terms of Business and to any directions which the Landlord may from time to time properly give, the Agent shall be entitled to perform its duties under these Terms of Business in such manner as it may think fit.
  10. At their discretion, delegate any of the Services, such as inventory taking or referencing of prospective Tenants, where it does not adversely prejudice the Landlord by doing so.
  11. Notify the Landlord of any notices the Agent receives in relation to the Property.
  12. Notify the Landlord of any changes to laws and regulations relating to the use of the Property for residential lettings and shall, as soon as reasonably practicable, notify the Landlord if it becomes aware of a breach of any of those laws or regulations in relation to the Property.
  13. At their discretion, prepare and serve legal notices required relating to the letting.
  14. The Agent is not responsible for:
    1. Redirecting the Landlord's post delivered to the Property;
    2. Managing the Property when it is not let; and
    3. Any latent (hidden) defect in the Property.
  15. The Agent will not attend court or any tribunal in relation to the Property as part of the regular management of the Property unless agreed between the Landlord and the Agent beforehand or unless, as a matter of law, the Agent is required to attend, in which case the Landlord shall be liable for the Agent's reasonable costs in so attending.
  16. The Agent will not be responsible for the supervision or management of any major building work or refurbishment of the Property, unless agreed between the Landlord and the Agent in writing prior to the commencement of the works and upon terms and fees to be agreed.
  17. The Agent will ensure that all client money is held in an appropriately designated Client Money account, provide remittance statements and transfer cleared Rent (less Tenancy Commission, Fees and authorised deductions) to the Landlord's nominated bank account.
  18. The Agent will pursue Arrears in accordance with Schedule 1. For the avoidance of doubt, the Agent is not a guarantor of the Tenant's liabilities and is not authorised to issue legal proceedings.
  19. Where rent is received for a period beyond the termination of a tenancy at the Property, the Agent will account to the Tenant or Landlord as appropriate.

13. Tenancy Commission and Fees

  1. In consideration for the Services, the Agent shall charge the Tenancy Commission set out in Schedule 1, Section B.
  2. The Agent shall be entitled to charge the Landlord for any fees and expenses reasonably incurred by the individuals whom the Agent engages in connection with the Services, and for the cost of services provided by third parties and required by the Agent for the performance of the Services.
  3. The Tenancy Commission is payable on the successful signing and moving in of a Tenant at the rate(s) set out in Schedule 1, Section B. Where the Tenant (or any person or company connected to the Tenant) renews, extends or holds over the tenancy (whether by a new agreement or otherwise), a Renewal Commission is payable for each renewal, extension or period of holding over, at the rate(s) set out in Schedule 1, Section B. Renewal Commission applies to each subsequent periodic tenancy directly resulting from the Agent's introduction.
  4. For the avoidance of doubt, clause 13.3 will survive the termination of this Agreement and will be payable whether or not the Agent is still instructed.
  5. Subject to a tenancy agreement being in place in respect of the Property, the Agent will automatically deduct any charges due from the Landlord from any rent payments received to settle the account monthly and any remaining sums will be remitted to the Landlord within 3 Working Days of receipt.
  6. If rent payments cease or if any fees are left unpaid by the Landlord, the Agent shall submit monthly invoices to the Landlord in respect of the outstanding fees.
  7. The Landlord agrees to pay each invoice submitted by the Agent:
    1. within 7 days of the date of the invoice or in accordance with any credit terms agreed by the Agent and confirmed in writing; and
    2. in full and in cleared funds to a bank account nominated in writing by the Agent.
  8. The Agent may retain any interest earned on client money.
  9. All amounts payable are inclusive of VAT where applicable. Where any taxable supply for VAT purposes is made by the Agent to the Landlord, the Landlord shall, on receipt of a valid VAT invoice from the Agent, pay to the Agent such additional amounts in respect of VAT as are chargeable on the supply of the Services at the same time as payment is due for the supply of the Services.
  10. If the Landlord fails to make a payment due to the Agent by the due date, then the Landlord shall pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest will accrue each day at 4% a year above the Bank of England's base rate from time to time, but at 4% a year for any period when that base rate is below 0%.
  11. All amounts due shall be paid in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

14. Client Money Protection

  1. In accordance with the Client Money Protection Schemes for Property Agents (Requirement to Belong to a Scheme etc.) Regulations 2019, the Agent is a member of the Propertymark Client Money Protection Scheme. Details of this scheme are available at www.propertymark.co.uk.

15. Complaints & Redress

  1. The Agent's written complaints procedure is available at www.ezytrac.uk/tenants/complaints/. In the event of an unresolved complaint, the matter may be referred to The Property Redress Scheme for independent adjudication — www.theprs.co.uk.

16. Cancellation

  1. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, a Landlord who is an individual acting wholly or mainly outside their trade, business, craft or profession has the right to cancel the Agreement within 14 days of signing this Agreement without giving any reason, where the Agreement falls within the definitions of an "off premises contract" or a "distance contract" as defined in the Regulations.
  2. To effect the cancellation, written notice must be served upon the Agent in accordance with the Notices clause of this Agreement. A cancellation request should be sent to info@ezytrac.uk or in writing to 3A First Floor Birchwood Centre, Jasmin Road, Lincoln, LN6 0QB.

17. Termination

  1. Without affecting any other right or remedy available to it, either party may terminate the Terms of Business by giving the other party one month's written notice.
  2. Without affecting any other right or remedy available to it, either party may terminate the Terms of Business with immediate effect by giving written notice to the other party if:
    1. the other party commits a material breach of any term of these Terms of Business and (if such breach is remediable) fails to remedy that breach within 14 days of that party being notified in writing to do so;
    2. the other party takes any step or action in connection with its entering administration, provisional liquidation or any composition or arrangement with its creditors, being wound up, having a receiver appointed to any of its assets or ceasing to carry on business; or
    3. the other party suspends, or threatens to suspend, or ceases or threatens to cease to carry on all or a substantial part of its business.
  3. Without affecting any other right or remedy available to it, the Agent may terminate the Services with immediate effect by giving written notice to the Landlord if the Landlord fails to pay any amount due on the due date for payment.
  4. Without affecting any other right or remedy available to it, the Agent may suspend the supply of Services if:
    1. the Landlord fails to pay any amount due on the due date for payment; or
    2. the Landlord becomes subject to any of the events listed in clause 17.2; or
    3. the Agent reasonably believes that the Landlord is about to become subject to any of the events listed in clause 17.2.
  5. On termination, the Agent will:
    1. Notify the Tenants of the change in payment instructions and management arrangements;
    2. Transfer any Client Money balance to the Landlord (less Fees and authorised costs);
    3. Deliver a final statement of account to the Landlord;
    4. Return any keys and documents belonging to the Landlord that are held by the Agent; and
    5. Where the deposit is held by the Agent, transfer or arrange transfer in accordance with relevant scheme rules.

18. Consequences of Termination

  1. On termination or expiry of the Services the Landlord shall immediately pay to the Agent all of the Agent's outstanding unpaid fees and interest and, in respect of Services supplied but for which no invoice has been submitted, the Agent shall submit an invoice which shall be payable by the Landlord immediately on receipt.
  2. Termination or expiry shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination or expiry, including the right to claim damages in respect of any breach of the Terms of Business which existed at or before the date of termination or expiry.
  3. Any provision of the Terms of Business that expressly or by implication is intended to come into or continue in force on or after termination or expiry shall remain in full force and effect.
  4. Any remaining client money held by the Agent on account of the Landlord (including any management float) will be returned, less any agreed or properly incurred costs or commitments.

19. Limitation of Liability

  1. Nothing in this clause shall limit the Landlord's payment obligations under the Terms of Business.
  2. Nothing in the Terms of Business limits any liability which cannot legally be limited, including but not limited to liability for:
    1. death or personal injury caused by negligence;
    2. fraud or fraudulent misrepresentation; and
    3. breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).
  3. The Agent's total liability to the Landlord:
    1. for loss arising from the Agent's failure to comply with its data processing obligations shall not exceed £1,000,000; and
    2. for all other loss or damage shall not exceed £1,000,000.
  4. The Agent has obtained insurance cover in respect of its own legal liability for individual claims not exceeding £1,000,000 per claim. The limits and exclusions in this clause reflect the insurance cover the Agent has been able to arrange and the Landlord is responsible for making its own arrangements for the insurance of any excess loss.
  5. The following types of loss are wholly excluded:
    1. loss of profits;
    2. loss of sales or business;
    3. loss of agreements or contracts;
    4. loss of anticipated savings;
    5. loss of use or corruption of software, data or information;
    6. loss of or damage to goodwill; and
    7. indirect or consequential loss.
  6. The Agent may not be held liable for any loss or damage arising from the defective work, sub-standard repair or any other default by a contractor engaged by the Agent, unless there has been any negligent act by the Agent in relation to the selection or management of the contractors or the repair work.
  7. The Agent may not be held liable for the Tenant's failure to pay Rent or for any loss arising from such failure. If rent guarantee insurance is provided as an Additional Service, this is a separate arrangement.
  8. The restriction on liability in this clause includes every kind of liability arising under or in connection with the Terms of Business including liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.
  9. Neither party may benefit from the limitations and exclusions set out in this clause in respect of any liability arising from its deliberate default.
  10. This clause 19 shall survive termination of the Terms of Business.

20. General

  1. Force Majeure. Neither party shall be in breach of the Terms of Business nor liable for delay in performing, or failure to perform, any of its obligations under these Terms if such delay or failure results from events, circumstances or causes beyond its reasonable control.
  2. Assignment and Other Dealings. The Landlord shall not assign, transfer, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with any of its rights and obligations under the Terms of Business without the prior written consent of the Agent. The Agent reserves the right to assign, transfer or subcontract any of its rights or obligations under this Agreement to a new agent and/or third party, provided that the Agent has served at least 28 days' notice in accordance with the Notices clause of this Agreement. If the Agent's rights and obligations are assigned, transferred or subcontracted under this clause, the new agent and/or third party will automatically assume all rights and obligations under this Agreement.
  3. Confidentiality. Each party undertakes that it shall not at any time disclose to any person any confidential information concerning the business, affairs, landlords, clients or agents of the other party, except as permitted by clause 20.3(b). Each party may disclose the other party's confidential information:
    1. to its employees, officers, representatives, contractors, subcontractors or advisers who need to know such information for the purposes of carrying out the party's obligations under these Terms of Business; and
    2. as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.
  4. Entire Agreement. These Terms of Business govern the entire agreement between the parties and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to their subject matter. Each party acknowledges that in entering these Terms of Business it does not rely on, and shall have no remedies in respect of, any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms of Business. Nothing in this clause shall limit or exclude any liability for fraud.
  5. Variation. The Agent may vary these Terms of Business as may be necessary from time to time, including to reflect changes in legislation, regulatory requirements or business practice. Any variation shall take effect 30 days after notice of the variation has been served upon the Landlord. Notice of variation may be given by any of the following methods:
    1. email to the Landlord's last known email address;
    2. a notice included with or appended to the monthly rent statement; or
    3. a notice included with or appended to any rent payment notification.
    The Landlord's continued use of the Agent's services after the 30-day notice period shall constitute acceptance of the varied Terms of Business. If the Landlord does not accept the variation, they may terminate this Agreement in accordance with clause 17.
  6. Waiver. A waiver of any right or remedy under these Terms of Business or by law is only effective if given in writing and shall not be deemed a waiver of any subsequent right or remedy. A failure or delay by a party to exercise any right or remedy provided under these Terms of Business or by law shall not constitute a waiver of that or any other right or remedy.
  7. Severance. If any provision or part-provision of these Terms of Business is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of this Agreement. The parties shall negotiate in good faith to agree a replacement provision that, to the greatest extent possible, achieves the intended commercial result of the original provision.
  8. Notices. Any notice given to a party under or in connection with these Terms of Business shall be in writing and shall be:
    1. delivered by hand or by pre-paid first-class post or other next working day delivery service at the Agent's registered office or the Landlord's principal address; or
    2. sent by email to: info@ezytrac.uk (Agent) or such email address as provided by the Landlord.
    Any notice or communication shall be deemed to have been received: if delivered by hand, at the time the notice is left at the address; if sent by pre-paid first-class post, at 9.00am on the second Business Day after posting; if sent by email, at the time of transmission (or, if outside business hours, when business hours resume).
  9. Third Party Rights. Unless it expressly states otherwise, these Terms of Business do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms of Business.
  10. Governing Law. These Terms of Business, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the law of England and Wales.
  11. Data Protection. The Agent is registered for the purposes of the UK GDPR and Data Protection Act 2018. The Landlord gives consent to their personal data being given to Tenants, contractors, enforcement agencies, insurance providers, utility providers, other partners and property management software providers to enable the effective management of the Property and to comply with legal duties and/or for the purposes of carrying out the Services. Personal data will be handled in accordance with the UK GDPR and Data Protection Act 2018. Further details are set out in the Ezytrac Privacy Policy, available at www.ezytrac.uk/privacy.
  12. Execution. This Agreement may be executed electronically or in counterparts.

Schedule 1 – Services

Section A: Effortless Plus – Fully Managed Service

Under the Effortless Plus – Fully Managed Service, the Agent shall:

  1. Advertise and market the Property;
  2. Arrange and conduct viewings with prospective tenants;
  3. Report to the Landlord concerning all offers received;
  4. Arrange prospective tenant referencing via a third-party referencing company and provide copies of the signed inventory/schedule of condition to both Landlord and Tenant(s);
  5. Negotiate appropriate tenancy terms with the Tenant(s);
  6. Conduct Right to Rent checks on the Tenant(s);
  7. Draft and arrange signature of the tenancy agreement;
  8. Serve the tenancy compliance documentation (including: Energy Performance Certificate (EPC), Gas Safety Certificate, Electrical Installation Condition Report (EICR), and any documentation required under current legislation);
  9. Collect the Deposit and, where applicable, protect the Deposit with the Deposit Scheme Administrator and serve the prescribed information upon the Tenant(s) within 30 days of receipt of the Deposit;
  10. If applicable, liaise with guarantors and arrange appropriate guarantor agreements;
  11. Arrange an inventory and schedule of condition of the Property and supply it to all parties;
  12. Arrange for collection of keys;
  13. Collect Rent;
  14. Deduct Tenancy Commission and Fees in line with this Agreement and transfer payment of the remaining balance to the Landlord by way of bank transfer within 3 days of receipt of funds;
  15. Submit monthly statements of account by email unless otherwise agreed;
  16. Inform the Landlord if the Tenant is in Arrears;
  17. Chase the Tenant for payment of any Arrears. Arrears pursuit is limited to reminders and correspondence; legal action requires the Landlord's separate written instruction;
  18. Conduct a review of the rent upon the first 12 months of the Tenancy and, if suitable, serve the necessary notice to increase the rent;
  19. If the Tenant is in significant arrears, serve notice for possession under Section 8 of the Housing Act 1988 where instructed by the Landlord;
  20. Hold keys securely;
  21. Act as the main point of contact for the Tenant;
  22. Notify utility providers and the local authority of changes in occupancy at the commencement of the Tenancy;
  23. Conduct periodic property inspections and report findings to the Landlord;
  24. Arrange and oversee day-to-day repairs and maintenance on the Landlord's behalf up to an authorised cost limit of £300 per individual instruction, without prior reference to the Landlord;
  25. For any works or expenditure exceeding this limit, the Agent will seek the Landlord's approval before proceeding, except in cases of emergency where urgent action is required to protect the property, comply with legal obligations or ensure tenant safety. The Agent will account to the Landlord for all costs incurred and provide invoices or receipts upon request;
  26. Arrange access for contractors, inspections or emergencies as required;
  27. Respond promptly to emergency repairs and take necessary action to safeguard the Property and occupants;
  28. Arrange an annual boiler service;
  29. Arrange an annual Gas Safety Certificate;
  30. Manage the deposit return process at tenancy end, including proposing deductions and handling disputes under the relevant scheme;
  31. Remit any cleared rent held (less Tenancy Commission and Fees) to the Landlord upon termination.

Section B: Additional Services and Fees

All fees are inclusive of VAT where applicable. A full and current schedule of fees is available on request or at www.ezytrac.uk/landlords/landlords-schedule-of-services/.

Last updated: March 2026

For Schedule Fee & Services please click here.

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